Not resolved

I purchased a phone through flipkart Asus Zenfone 2 Deluxe ZE551ML on 01 sep 2016.

Just after 4 months, i had a complete battery drain of my asus zenfone after which it never turned on. When i would plug it into the charger there would be no charging, no notification, no response at all. I tried different types of chargers but none of them worked. I took my phone to the authorized service centre of asus and they told me that the mother board of my device is defective which need some specific parts to be replaced and asked me to pay then 17000/-rs, for a phone which is "under warranty", i wonder how much would they have charged had my phone been out of warranty period, anyway when I took the matter with asus, they asked for the IMEI no of my phone after which they stopped responding no matter how many mails i would send. What happened to the 48 hr reply, and "after sale service".

My phone had so much data in it, which I never took back up of since i never imagined it would become a dead piece of brick after just 4 months. It cost me a hefty amount and on top of that the asus support centre is not responding where i am posting mail after mail forget about supporting and they call it support team. Talk about after sale service. I have received a faulty product with a defective motherboard, perhaps the company deliberately cheated me with a defective product thats why they are not responding to my mails. My phone is still under warranty and A DEFECTIVE MOTHERBOARD IS A MANUFACTURERS FAULT, SO I HEREBY DEMAND REPLACEMENT OR REFUND OF MY ZENFONE. You deliberately sold me a defective device.

I hope your warranty stands for something. The 12M that you write on every product means something because to your own support team it doesn't mean anything as they don't bother to respond.

Instead of paying 17000/- to the "authorized sevice centres" (for a product under warranty) why not pay the same amount to the legal advisors for filing a suit against you. That would be very satisfying.

This reviewer shared experience about bad quality and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Asus. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

This person also mentioned the following company Dell that you may also consider. Also, you can continue reading comments about Asus.

Check out the best and the worst companies in Computers category for more informed decision or compare Asus to other companies on our site.

Had an Experience with Asus?

Write a review


Terms of Service
Post Comment

You May Also Like

Lenovo refuses to repair poor quality Thinkpad under warranty, refuses to honor onsite warranty despite claiming milspec Lenovo "My X1 Carbon is also developing similar hairline fissures. It has never been dropped and have always been careful. This points towards poor workmanship of the material not being durable..." Read more ASUS Notebook Computer bad charging port design Asus "Bought two ASUS X200CA touch screen laptops at Best Buy for about $250 ea. Computers work really well. However, both no longer charge due to faulty DC-IN charging port design...." Read more Worldwide TechServices - ABSOLUTELY DESTROYED MY ALIENWARE $3500 COMPUTER!!! Worldwide TechServices "The first guy came and fixed the laptop but damaged it cosmetically. Then they sent a completely nasty bizarre fellow to do a very simple job. He took apart the..." Read more Dell - Broken promises in the sales process Dell "Whilst looking at Dell XPS 13 2-in-1 notebooks online, the presales chat pops up and the operator, Vennela tells the machine is in stock. I ask about the active stylus..." Read more Sa Painting And Remodeling - Sebastian Arlegui And Jose Barahona - Botched Bathroom Remodel SA Painting and Remodeling Sa Painting And Remodeling - Sebastian Arlegui And Jose Barahona "On July 26, 2017 SA Painting and Remodeling LLC, Sebastian Arlegui and Jose Barahona, agreed to fix my bathroom. The bathroom is now in need of repair due to the..." Read more Lazada Philippines - Paying without the item Lazada Philippines "Yesterday I got my order its Piedras earring two in 1 upon delivery the amount I was paid off in the receipt is with the amount of the other item..." Read more Daniels Jewelers - *** daniels jewelry Daniels Jewelers "They should go out of business and die there pushy and go against people agency, and the force you to buy something, i would love to destroy the conpany, they..." Read more Keystone Rv - Very Disappointed - Won't buy another! Keystone Rv "Keystone builds a very nice looking product. Unfortunately they source poor quality accessories and then don't stand behind them. In addition, the build quality is on the surface only. one..." Read more