Asus
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Asus Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Asus has 1.8 star rating based on 191 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Asus to a friend or colleague.
- Rating Distribution
Pros: Good first impression, Nice looking laptop, Pricing.
Cons: Customer service, Customer support bad quality, Not respecting warranty clauses.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Asus has 1.8 star rating based on 191 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Asus to a friend or colleague.
- Rating Distribution
Pros: Good first impression, Nice looking laptop, Pricing.
Cons: Customer service, Customer support bad quality, Not respecting warranty clauses.75% of users think that Asus should improve its Customer Service.
75% of users say that they won't use Asus in the future for similar services or products.Recent recommendations regarding this business are as follows: "I will not reccomend. Still keyboard is not working", "Be careful with anyone using this Shipping service.", "no! DONT BUY ANYTHING FROM ASUS", "Great customer service.", "Never".
Most users ask Asus for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Asus Reviews
"The agent was most helpful, explained what I needed to do. Very pleasant and knowledgeable."
Was unable to get my chromebook to see my bank account She told me how to see if I could get an upgrade, otherwise return it. User's recommendation: Great...
"THE ABSOLUTE WORST CUSTOMER/SUPPORT SERVICE !!!!!"
I HAD SOME QUESTIONS ABOUT HOEW TO REGISTER MY NEW LAPTOP BECCUASE THE ONLINE PROCEDURE DOES NOT WORK! COULDN'T GET ANYONE ON THE PHONE, AND WHEN I FINALLY DID...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bengaluru, Karnataka
Poor service
I bought the Asus Z590 PLUS WIFI brand new for $189.98 plus TAX. And it did not work out the box.
It failed to provide any BIOS beeps, it failed to send a signal to the monitor and it failed to provide power to the keyboard and mouse. The whole PC came to life when I hit the power button and all the hardware was purchased brand new to be 100% compatible to the motherboard. I sent it in for repairs, they sent it back the same day they recieved it claiming nothing was wrong with it. Well it still failed to do all the above.
I was promised a brand new board in a generic box for exchange, what i received was a previously used board that also failed to the same things. The only differences between the first board and this one was it did provide BIOS beeps.
Customer service has gave me the run around for a week now, I have called several times and all I get is it is being escalated whatever that means. Not only have I still not had a working board but my value is done.
- Leading brand
- Poor warranty policy
User's recommendation: Buy Elsewhere
New Glasgow, Nova Scotia
Urgent Action Required
User's recommendation: I will not reccomend. Still keyboard is not working
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Booneville, Kentucky
Refund for unauthorized charges
User's recommendation: Never use them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not even a star
- There are no pros
- And there are plenty of cons
Preferred solution: Full refund
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Bought an extended warranty
After a lot of struggle and having to report them to numerous agencies they finally fixed the issue. I just hope if I ever need to use my warranty it doesn't start again. I definitely lost faith in them as a company and after having purchased 2 laptops from them I will...
I then received and registered the laptop directly through Asus in the "MyAsus" app on the laptop.
It was a 3 year warranty that included accidental damage. The cost was 179.99 and is reflected on my credit card statement.
Fast forward several months and the email I previously used to setup my Asus account is not accessible.
I immediately contacted Asus to update this email address and ever since I have been thrown through the ringer.
Despite my serial number clearly showing on their own website that it is warrantied(the website is misreporting the coverage dates it's good until 8/2025 and should be 4/2026) there customer service has harassed me by saying my receipts are not good enough. They are printed directly from the Odyssey website. I have dealt with close to a dozen customer service agents.
All of them give me an impossible response saying my invoice is unacceptable since it has no serial number on the invoice. Something that is out of my control as the vendor does not do that.
They know my computer was brand new as I registered upon first turning it on.
- Scammy warranty program
Preferred solution: Full refund
User's recommendation: Avoid Asus
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Samarinda, East Kalimantan
NUC13ANHi7 warranty service
Calling the ASUS Customer Service Phone number 888-678-**** received an instant disconnection. However, my PC screen shows a dialog box for "Reason for your call".
I Entered NUC13ANHi7 Warranty Serial # BTAN305008DN SA # M8990*-***. The serial number and SA number were both unfound. But Intel show the NUC is in-warranty.
NUC products was not an option from the six options on the "Reason for you call" screen.
After trying to connect with ASUS for a NUC13ANHi7 Warranty repair - After January 16th, 2024, without result is more than a little disappointing.
If I go to Intel, they send me to ASUS. If I go to the Seller, they send me to Intel.
Meanwhile my in-warranty computer is dead, and no one wants to respond to a plea for help.
I realize the transition is difficult and for both Intel and ASUS. Nevertheless, customers with new computers do require help.
Preferred solution: warranty repair to my NUC13ANHi7 Serial # BTAN305008DN SA # M89903-202. As soon as possible. Thank you, Bill Carn bcarn@outlook.com 650 533-8446
User's recommendation: ASUS will provide service, I am sure. It is not easy when you PC is dead so be patient.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Springdale, Arkansas
Proposal Inquire
Dear Sirs,
I am Rodney Peterson, a dedicated ASUS customer for the past 15 years. My family and I have relied on ASUS products, including ROG laptops for my college assignments, web design, digital photography, video editing, and online gaming.
Other members of my family also use ASUS desktop models for their office work and online gaming, especially during the COVID outbreak when working from home became essential.
Recently, I completed several hours of online courses in short story and screenplay writing, along with video production, using my Zephyrus M16 ROG laptop. While some production software proved a bit taxing for the Zephyrus, causing occasional overheating, that's not the primary reason for this letter.
My wife and I are currently immersed in writing a series of short stories and screenplays revolving around a team of private investigators tackling the growing threat of online romance scams within the online gaming community.
Both the investigating team and the protagonists in our stories rely on the ASUS ROG Strix G17 laptop to carry out their tasks and ultimately bring an end to the romance scam ring.
I understand it's a significant request, but I'm wondering if you would be willing to provide me with a Strix G17 laptop for thorough research and firsthand usability of your excellent product. In return, I plan to express my gratitude by including a thank-you note to ASUS in the acknowledgment section and featuring the Strix G17 as the exclusive computer used in the video production if our work gets published.
Thank you for your time.
Sincerely,
Rodney Peterson
User's recommendation: It looks like to that ASUS don't care what loyal customers have to say. I've trusted in Asus for the last 20 years. Maybe I should look into HP or Apple for future purchases or even possible business proposals.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
The agent was most helpful, explained what I needed to do. Very pleasant and knowledgeable.
User's recommendation: Great customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cincinnati, Ohio
Lost Package
User's recommendation: Be careful with anyone using this Shipping service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cannot contact Asus as I am deaf and they do not seem to have an email for customer support. Please stop ignoring deaf people.
- Difficult to read small screen no cursor
Preferred solution: Full refund
User's recommendation: Only purchase from firms you can easily contact
Kaneohe, Hawaii
THE ABSOLUTE WORST CUSTOMER/SUPPORT SERVICE !!!!!
User's recommendation: no!!! DONT BUY ANYTHING FROM ASUS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Montpellier, Occitania
Couldn't connect my Asus Router to my modem
- Good quality products
- Over priced products
- Customer service
Preferred solution: Full refund
User's recommendation: Don't buy Asus unless you are ok with TERRIBLE customer service if you need them
Terrible service
- Loved it at first
- Terrible service
Preferred solution: Repair
User's recommendation: Don’t buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cambridge, Idaho
Asus laptop (notebook) will not turn on.
User's recommendation: I don't know what to say. Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
The representative was very helpful, However, the poor placement of the connection options. Otherwise it's quite good
- Service was reachable
- Too soon to tell
Mobile, Alabama
Custome service did not help ending hanging up the phone
User's recommendation: No customer service no fallow up
Mobile, Alabama
Very week help
User's recommendation: I don’t recommend them
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Why would you post a request asking for something and stating your loyalty to the brand and then include a recommendation of turning to HP or Apple? Even if they don’t/didn’t respond or declined, you found a brand that has been issue free.
What a way to demonstrate a huge character flaw. And you signed your name no less.