Latest review first
I was told over the phone that everything damaging the motherboard I ordered will be fixed and the then sent back to me I send in the board and I get an email that I need to pay 75 dollars when I called to ask why and tell them what I was told over the phone they said...Read more
I didn't like
- Did not help with anything lied multiple times
Two brand new laptops - one the 'D' key did not work. Neither had certificate of authenticity (aka 'product key') for Windows operating system. Called their customer screw-over (er I mean customer service) number and was told they would send product key for window via...Read more
Asus - WHAT A LEMON!
Purchased brand new from BestBuy. ASUS IS JUNK AND THE COMPANY IS A SCAM! Best Buy is an accomplice. Nothing but problems, new hard drive (minutes after factory warranty expired). Will NEVER buy anything from either again! That I promise. I will also make sure to tell, share, post to everyone it can reach. You Asus need to be investigated.
I am currently having difficulty with the Asus computer repair and their customer service department. Here is the story as short as I can make it. I warn anyone who is considering sending an Asus tablet, notebook or computer for out of warranty repair to make sure you...Read more
I didn't like
- Being strung along with no responsiveness
good but the system was failing so i have to call tomorrow, otherwise the call center was nice and helpfull. Hope the can resolve the issue tomorrow since a need the laptop urgently. I don know though if they can ship overseas back, since I do not live in the staes and...Read more
I'm attempting to bring up my network with my new ASUS wireless router. My network includes 2 web servers, a phone and multiple wireless devices. The web servers serve web, email traffic, Tomcat-served apps and more. I need the ASUS router to support my bank of 5...Read more
I want to tell my story of purchasing Asus Notebook; After all my research i decided to buy Asus because of its quality and experienced technologies. (all my desktop computers had Asus Motherboard) I visit Media Markt store to buy Asus X556 UR model notebook. After...Read more
Dear Jerry Shen, As the CEO of ASUSTeck, I think it is important that you are aware of how your customer service department is impacting on the reputation of your company. And it isn’t pretty -- http://techguylabs.com/episodes/1054/how-can-i-contact-ceo-asus -- as this...Read more
Computer got hot & was smoking. 03/2018 still under1 year warranty til 04/18/2018. After paying at my expense ASUS actually did not want to service it but expected me to pay $210.00 to repair as to heighten the scam allegedly because it had gotten wet! I shipped it in...Read more
Last April I bought a Zenfone 3 Max smartphone. For the first 6 months it worked well. For the past 6 months I have had nothing but trouble, as the bluetooth stopped working. I have spent hours on the phone with the various representatives in customer service and...Read more
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