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Asus - Support scam

I bought an Asus router and expected to simply install it using their installation wizard. Instead I got sent over to support and they claimed I had corruption in my computer and would need them to clean up my computer for $130 .
#1448179
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Asus - Common Failure throughout the internet.
On Sep/09/2017 I bought an Asus motherboard “Z270 Tuf Mark 1” & in Nov 07’2018 (13 month of service-took me a moth to get all components together) it stop working. At the time it was running Linux GUI. It automatically shutdown and went into this cycle of trying to...
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#1434615
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Bought a TUF series motherboard(5yr warranty). Very expensive MB, engineered very well; but: Stopped reading 2 of mem banks; nomatter the order or combination of mem sticks. Small issues began to arise, all MB related. I called Asus service, and they put me through an...
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1.9
I liked
  • Engineering of mbs
I didn't like
  • Repair department
  • Warranty
#1423500
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Purchased a Chromebook C213SA less than a year ago (Dec 18, 2018 )for my son. It said it had a one year warranty. Last night when he took out the USB-C plug, the metal port came with it. I went on the ASUS website and tried to get an RMA and couldn't even find the...
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1.1
I didn't like
  • Terrible service
  • Do not stand by their product
  • Terrible support page on website
#1422614
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I was told over the phone that everything damaging the motherboard I ordered will be fixed and the then sent back to me I send in the board and I get an email that I need to pay 75 dollars when I called to ask why and tell them what I was told over the phone they said...
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Anonymous
Potuswhs

Looks like ASUS has an ethics issue with their customer service tatics -

1.4
I didn't like
  • Did not help with anything lied multiple times
#1385993
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Two brand new laptops - one the 'D' key did not work. Neither had certificate of authenticity (aka 'product key') for Windows operating system. Called their customer screw-over (er I mean customer service) number and was told they would send product key for window via...
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#1362908
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Asus in Lansing, Michigan - WHAT A LEMON!

Purchased brand new from BestBuy. ASUS IS JUNK AND THE COMPANY IS A SCAM! Best Buy is an accomplice. Nothing but problems, new hard drive (minutes after factory warranty expired). Will NEVER buy anything from either again! That I promise. I will also make sure to tell, share, post to everyone it can reach. You Asus need to be investigated.
1.0
Details
Ease of Use
Style and Design
#1346032
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I am currently having difficulty with the Asus computer repair and their customer service department. Here is the story as short as I can make it. I warn anyone who is considering sending an Asus tablet, notebook or computer for out of warranty repair to make sure you...
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1.3
I didn't like
  • Being strung along with no responsiveness
#1292076
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good but the system was failing so i have to call tomorrow, otherwise the call center was nice and helpfull. Hope the can resolve the issue tomorrow since a need the laptop urgently. I don know though if they can ship overseas back, since I do not live in the staes and...
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#1279635
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I'm attempting to bring up my network with my new ASUS wireless router. My network includes 2 web servers, a phone and multiple wireless devices. The web servers serve web, email traffic, Tomcat-served apps and more. I need the ASUS router to support my bank of 5...
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#1269250
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