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I purchased my notebook in June 2017 and it completely crashed around November. Display didn't work, when it did it was slow and would crash after a few minutes. It was still under warranty so I sent it to ASUS and it got there in the beginning of December. It's...
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1.3
I liked
  • Appalling
I didn't like
  • Cheap component
  • Harassing lying phone reps
  • Sustainibility
#1188533
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I bought a laptop from an accredited ASUS store in SM Lipa (Philippines). And to my dismay, I had the laptop repaired just after 7 days!!! What the hell! I asked if the item can be replaced since it is not yet a month after I bought the item. But since it is already...
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1.0
#1188527
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My computer got to Asus for an RMA on December 21st. They promised they will last for 7-10 days. After waiting for 20 days with no updates I contacted customer support. I have been for the last two weeks trying to speak with some one that can solve my issue but none of...
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#1177948
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I bought an ASUS ROG laptop for my son to take to college. During the third month the keyboard died. All attempts suggested by ASUS Customer Service failed. (A wireless keyboard worked and enabled my son to complete the semester.) ASUS said to send it in and provided...
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2.4
#1176316
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I have spent (3) consecutive days attempting to just have the ASUS RMA center send my repaired motherboard to my NEW address and NOT my old address. To no avail. I made (6) total calls to get resolution. At no time did anyone even try to return my call. I had to...
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2.7
I didn't like
  • Total incompetence with change of address
#1171237
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Asus - Poor computer

Laptop less than 2 years old has many issues. Very poor build quality. Freezing, odd buzzing sound. Drops wifi. Constant updates that do more harm.
2.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website
#1157814
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USELESS: two months old. I insert an sd card (not the first time) to compy some stuff into the tablet. Start the copy going using the file manager. 4GB of stuff, lots of space on the tablet. I go onto my laptop to do other stuff.... After a short while I notice the...
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5.0
I liked
  • Appalling
I didn't like
  • Appalling
#1140727
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My computer died, no fans, nothing! I called ASUS tech support, told them the problem and that the power was getting to my MB, as the boards LED was on. He had NO CLUE as to what I was talking about?? SERIOUSLY?? He had me remove my battery[??] I suggested maybe the...
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h.kitchener
h.kitchener

If the machine is no longer under warranty, don't waste your time or money on getting it fixed. Asus is a rather cheap to buy machine and the cost to fix it is not cost-effici...

1.5
I didn't like
  • Post-purchase help
#1137810
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I have spent at least fifty dollars sending this computer back three times. I bought this computer because I thought my HP computer was about to crash because of overheating. That was almost two years ago. I have not used this Asus computer more than four hours for...
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#1132686
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Contact Asus

Mailing Address:
ASUSTeK COMPUTER INC.
15, Li-Te Rd.
Taipei 112, Taiwan
Phone:
(888) 678-3688
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Asus Products and Services

Battery wouldn't charge. Laptop would only work plugged in. Had device about 95 days. Device at repair facility 7 weeks and counting. Chat support says waiting on parts, then in repair, then waiting on parts etc. Every time I contact they tell me someone will follow up...
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#1127106
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