Asus - Poor After Sales Service
Have been requesting for pickup service to repair my laptop since 29/4/2013 (the nearest repair center is more than 250km from me) and till now still no reply from Asus. Since I wrote the email, I wrote in 3 additional emails, made 9 complaints via Facebook personal message on their official page and engaged in three live chat sessions (one of the staff even terminated the session when he realized that he cant solve my problem). Unfortunately, they still cant figure out how to collect my laptop from me and just imagine, Im living in one of the biggest city in South East Asia.
Review about: Asus Repair.
Reason of review: Poor customer service.
Monetary Loss: $700.
Preferred solution: Let the company propose a solution.
I didn't like: Customer service, Laptop was just junk, Sustainibility, Repair service, Repair time.