We purchased a 7 inch Asus Nexus Tablet nine months ago. The
touchscreen stopped working. Asus customer service said to
send in the tablet, it was still under warantee. When the tablet
arrived we received an email that the screen was broken and they
can fix it for $200.00. What a joke, we paid $230.00 new and they
want another $200.00 to repair a faulty product. My husband uses
the tablet for work, but we will not be extorted. Asus refuses to
do anything, and I hope we can start a class action lawsuit.
Asus stated they monitor every board and only have a few complaints. I think they meant hundreds of complaints. I hope
people save their money and buy from a reputable company that
stands behind their products.
Product or Service Mentioned: Asus Tablet.
Reason of review: Damaged or defective.
Monetary Loss: $230.
Preferred solution: Fix the tablet and send it back, it is still under warantee..
I didn't like: It was a nightmare.