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2.0
Updated by user Nov 01, 2016

I mean they will NOT honor the warranty arguing is a damage (there is not evidence of any damage on the unit)

Original review posted by user Nov 01, 2016

I got this tablet for 4 month and the screen start to separate from the tablet, I called ASUS they give an RMA I sent the tablet and to my surprise they will honor the warranty the say is "damaged" the tablet and screen have not even one scratch !

They send me an Invoice for $160 !!! I asked to return the tablet

The agent will not let me talk to a supervisor just pay the $160 or the tablet will be returned.

Horrible customer service never again I will purchase an Asus product till now the tablet was not returned to me !

100% Rip off

Reason of review: Warranty issue.

Monetary Loss: $350.

Preferred solution: Let the company propose a solution.

Asus Cons: Customer service, Warranty, Misleading customers.

Location: San Diego, California

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