ASUS Notebook Computer bad charging port design

Update added by user Aug 12, 2015

No contact yet, I sent an email to their corp. office.

Update added by user Aug 04, 2015

BTW ... I can understand if this was an isolated incident with one machine or from rough use...but BOTH computers at around the same time under normal operating conditions? This is obviously a design flaw and ASUS should stand behind their product(s) and honor some sort of solution.

Original review posted by user Aug 04, 2015

Bought two ASUS X200CA touch screen laptops at Best Buy for about $250 ea.Computers work really well.

However, both no longer charge due to faulty DC-IN charging port design. The pin either eventually will break off, or the contacts on the board will become loose. Contacted ASUS, both are out of warranty, only 12M. Will cost estimated $280 each to fix them, not including shipping both out to them.

I am pissed, I trusted ASUS tech for a long time, they make decent internal parts, but their retail products are ***.I will never buy another ASUS product again.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Customer service
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • Poor quality retail products

Reason of review:
Bad quality
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Asus X200Ca Touchscreen Laptop
Review category
review #677035 by

Author wants to be contacted by the company. Learn more

Had an experience with Asus? Submit review ›
Helpful? 3 Yes 3 0 No 0
Had the same issue 2 Yes 2
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Jan 24 #1100250

on my asus k54l the charging port was directly soldered on the mobo so thewholemobo cracked. piece of junk

0 0 Reply

Nov 29, 2015 #1071288

yes, i have the same issue with 2 laptops

1 0 Reply

Nov 29, 2015 #1071330

Let us know if u make any progress. I contacted their corporate division and they simply did not care. They said that since it is no longer under warranty there is nothing they can do and they refused to acknowledge that it was a bad port design.

1 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Asus. However, many companies do monitor reviews on our site.

You were reading a complaint about Asus.
Filing a new complaint about