Product: Asus Laptop Repair Clear all filters (5 of 5 reviews match)
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I WILL NEVER BUY AN ASUS PRODUCT AGAIN! Not only are their products poor quality but their repair department is incompetent. The customer service department is outsourced to the Caribbean which makes them ineffective. I purchased the ASUS ROC G20CB gaming desktop in...
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Anonymous
DoneWithAsus

h.kitchener - Thanks for the confirmation. Its unfortunate that the internet is full of dissatisfied ASUS customers!

h.kitchener
h.kitchener

Nice to hear that Best Buy helped you out. They are to be commended. As for Asus, I have found it to be a rather unreliable brand of computer and, altho cheaper to buy than mo...

1.9
Product
Asus Laptop Repair
I didn't like
  • Customer service has no concern for customers
#1117742
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Bought a laptop and 6-8 weeks later the cheaply made AC adaptor broke off inside the charging port, I went to Best Buy and they said it Should be warranty! they sent it to ASUS and said they would contact me. I got an estimate for more than i paid for the computer....
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1.0
Product
Asus Laptop Repair
I didn't like
  • Could have fixed it myself rather than break it
  • Broke my computer
  • Cheap component
#1117624
Reply to reviews
Warranty Fraud by ASUS
Warranty Fraud by ASUS
Warranty Fraud by ASUS
I tried to get ASUS to help. The level of service I received had me in tears. I can not afford to send me lap top in for unforeseen amount of days. I use it for work. I must have it! They want me to even pay for the shipment. On top of that the call center was rude,...
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1.0
Product
Asus Laptop Repair
#1059429
Reply to reviews
So they wanted to charge me to fix the faulty laptop they sold and didn't bother to repair the first time. I sent it in again and have not gotten a clear answer. According to FEDEX tracking they got it on the 19th. It is now the 4th and they still have not sent it. I...
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Anonymous
Anonymous

My daughter had a tablet that never worked past 2 weeks, wouldn't charge or update or able to connect to internet. Spent months and hundreds of miles of travel to get it 'rep...

Anonymous
Anonymous

Thanks for sharing and confirming I'm doing the right thing by refusing to send mine in!#NeverBuyASUSagain

2.0
Product
Asus Laptop Repair
I didn't like
  • Faulty product and the lengthy repair time
#985205
Reply to reviews
I sent my laptop to Asus facility to get it repaired because of hardware issues/broken keyboard. After delivered my laptop, Asus sent me an email asking for a following payment. The link DID NOT work and I end up trying several times and contacting support. They said...
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Anonymous
Anonymous

I experienced the same exact situation, but I didn't pay because I was told by ASUS customer service I would not need to pay for the return and rebuild of my laptop. The inco...

Product
Asus Laptop Repair
#848096
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