Anonymous

Terrible build quality!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

When I got my ASUS Laptop in 2019, I was amazed! AT HOW *** IT WAS!!!!

At first it wasn't too bad. Apps loaded in quickly, The case was pretty reliable (for how many times I dropped it) and it was a good experience. Until my mom slammed it on the floor, And stepped on it.

The screen was absolutely shattered! So we sent it out to the tech to fix it.

But that's when the problems began.

I noticed that the computer was being slower than usual. And before I noticed it, The computer was beginning to fail. I kept dropping it, Parts were falling out, Games like Algodoo were running slower than ever and ghosting was starting to happen on the screen.

BUT THAT WASN'T THE WORST OF IT!

In 2021, The CPU was as fried as food at an amusement park.

On July 1, 2021 (My 9th birthday) I got an HP Laptop, It took every good thing I said at the beginning, And multiply it by 10!

It was MUCH more fast and MUCH more sturdy!

View full review
Pros:
  • Nice looking laptop
Cons:
  • Slow-ass cpu
  • Terrible build quality
  • 800x600 screen size available

User's recommendation: Moral of the story: Stay safe, Buy a Hewlett-Packard.

Anonymous
map-marker Waterford Township, Michigan

Try to buy their product

Could not get help or information about their products without buying a $1.00 tech support service! What are they going to treat me like after I spend hundreds of dollars with them? Not happy at all! *** poor service so why buy this product? I tried for an hour to get a live.person on phone. In less then 10 minutes I talked to netgear, linksys, and Tp 10 minutes for all 3 but an hour for the brand I thought I wanted? Not sure who is the fool me or a company that doesn't help its potential customers ?
View full review

User's recommendation: Learn Customer Service

AYUSHANAND S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No Support From ASUS India

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
From the previous more than a month, ASUS India and there representative are not resolving my issues. There are not cooperating at all and just delaying and wasting my entire time. I want serious attention on this from the ASUS Global head and faster resolution.
View full review
Loss:
$1540
Cons:
  • Entire company and its service are cons

Preferred solution: Full refund

User's recommendation: Not at all a reliable Brand and support is the worst on the entire planet.

1 comment
Joash Yjb

I am facing similar problems with ASUS Laptop, It has been nightmare as i had hardly use this laptop for about 20% of time as most of the time it has issue and time was wasted in resolving issue.. several issue, several parts resolved..

ASUS will give you old parts as replacement when new parts failed how will old parts performs.

Wont recommend asus anyone.. Dont fall for ASUS ads.

Alok P Wbd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gorakhpur, Uttar Pradesh

To block IMEI number

Asus - To block IMEI number
I have lost my mobile phone somewhere. So for security purposes I want to block my IMEI number. Those are below 359849****53281 359849****53299
View full review

Preferred solution: I would like to block my IMEI number

Charise T Vyq
map-marker Cambridge, Maryland

Audio

My output for my Realtek isnt working after I upgraded my windows. I tried to use it on zoom and it wont play the songs they are playing on screenshare. I can still hear their voices. When I test it, I cant hear any output, I tested all the speakers, only input.
View full review

Preferred solution: Let the company propose a solution

Syed H Kor

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Long delay due to under staff

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Asus - Long delay due to under staff
Asus - Long delay due to under staff - Image 2
If you are planing to buy Asus product, think twice... I sent my son's gaming laptop for repair last month in June 2021. After 15 days, receive email if I would like to use my warranty for repair :(. Finally, they figure it out and created a shipping label to send me back website updated : Your product has been shipped, and you will have your laptop soon. After 5 days when I called Asus I got an answer your product is ready to ship, but we are under staff so sitting with our repair team. style="background-color: style="background-colo When I showed my anger to supervisor he referred me to company terms and conditions. Will never buy this cheap brand ever and use unprofessional services. and you
View full review
Cons:
  • Totally disappointment

Preferred solution: Deliver product or service ordered

User's recommendation: Stay away from Asus Canada, They are under staff and repair taking forever

Anonymous
map-marker Fleming Island, Florida

Issue with phone

Cannot answer incoming calls sometimes. Tried to get help in finding the problem. Got a chat and then was disconnected after several attempts. Very frustrating!
View full review
Jawahar s Wwx
map-marker Hyderabad, Telangana

No proper survice

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
No proper service, rude behavior in customer care center. No response from customer care. I waited for 45 days they didn't solve my issue yet
View full review
Loss:
$5000
Pros:
  • False promises of blissware
Cons:
  • Put me in dire financial situation and did not care

Preferred solution: Full refund

clive g Ppm

THE PRODUCT AND BRAND ARE PATHETIC

I WRITE THIS LETTER IN EXTREME FRUSTRATION WITH YOUR PRODUCT

I would like to bring the following to your attention: based on recommendation of a family member I thought I would buy the ASUS laptop.

I now wish I had not and if there is no response/ correction of this email, going forward I will certainly not purchase any product linked to ASUS brand as well as inform all my colleagues friends etc to do the same when deciding on a new laptop purchase.

I purchased an ASUS laptop from Mitabyte March 2020. Under a year later the 1st issue started i.e., the network/ Wi-Fi card was battling to read connections as well as a very slow start up process.

I had to restart my laptop every time for it to find a network. This was extremely annoying as I am on constant conference calls every day, and this proved detrimental to my job.

After the year warranty (timing) the laptop began to really become problematic which is no surprise especially when there is always profit in product obsolescence invariably costing the consumer and your clients in this regard.

Not Sure if ASUS really cares about this but we will find out soon enough??

The laptop started -Freezing cant start correctlyConstantly giving me airplane mode statusShutting down during very important zoom conferences.And now currently has a black screen with the power button not switching off I am unable to shut my laptop down or restart it.

When I say I am extremely annoyed to the point where as I mentioned above - I am prepared to convince all my other colleagues to stay away from your products unless something is done about this ASAP the laptop cost over 10 000 rand and to date is basically dead.

I expect a response on this issue ASAP

Regards

Dr. Clive Greenstone

View full review
Loss:
$800
Cons:
  • Motherboard and product is useless

Preferred solution: Full refund

User's recommendation: STAY AWAY FROM THE ASUS BRAND

Linda S Vlf

This is the worst computer I've ever had, I tried

all day yesterday to get hold of them, wrong #'s, I'm pissed so I bought a new computer, they can bite me!!!!!!!!!!!!!!!!
View full review
Loss:
$230
Pros:
  • Seeking cancellation of account
Cons:
  • Appaling costumer after-sales service - reall truly dreadful

Preferred solution: Full refund

User's recommendation: Stay away

Atilla Y

Waranty and technical service support

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Original review Sep 11, 2021
ı bought TUF GAMING B560M-PLUS motherboard. I gave the motherboard to the authorized service due to user error. the name of the service is sms intocomm. I paid the fee, but the product was not working when it was sent to me. they returned the product to me without checking it. I gave it back to service. I still can't use the product I bought on July 2nd. serial number:M2M0KC011210M48 thanks Asus give me refund or change document
View full review
Cons:
  • Technical support
  • Horrible and sloppy customer service
  • Repair service

Preferred solution: Let the company propose a solution

User's recommendation: Dont buy Asus in Turkey

1 comment
Prachi P Sin

THEY ARE THE WORST

Prachi P Sin

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Vadodara, Gujarat

MOTHERBORED WENT BAD IN 16 MONTHS

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Asus - MOTHERBORED WENT BAD IN 16 MONTHS

OOO MY GODDDD.....ASUS is the worst company you can GET anything from. If they start selling earplugs,,, one should not buy that also...

I saw one of my friend's friends had a laptop, with amazing lights and all, and I bought it I really need a good laptop I have to use software for which I needed a gaming laptop. I never played a game on it for studying and working. It's a stupid laptop and OHHH my god don't fall for looks they give HORRIBLE service, my charger went bad in 6 months THEN LIGHTS USED TO FLICKER SOMETIMES..... after warranty my speakers went bad for that they ASKED 1000 charges, after that my charging port malfunction for that 50 thousand why because it is connected with the motherboard.

This all happened in 1 year and 4 months, I have been struggling past 6 months and writing complaints and all. Just nothing. It's a waste of money. Waste of resources.

I will never ever set my eye on ASUS... they don't even provide on-site service, you have to GO TO service centre to wait in line. Looks and all is fin, it is the reliability after years that customers need, which ASUS doesn't give.

AND ALSO SOMETIMES THERE IS A SHADOW THAT COMES ON THE SCREEN. I DON'T EVEN KNOW WHAT THAT IS.

View full review
Loss:
$670
Cons:
  • Cust svc-tech support
  • Terrible service and product
  • Terrible service

Preferred solution: Full refund

User's recommendation: DONT SET YOUR EYE.

rube l

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
no customer service and no tech support, I assume because of covid. So how do I get some purchasing help?
View full review

Preferred solution: a new 13in 2in1 laptop w/a matte display

User's recommendation: You better know exactly what you want

NIDHI M Ttf
map-marker Mumbai, Maharashtra

Phone hardware corrupted due to faulty update

Hi Though asus service engineer accepted company's faulty update being reason for corrupting phone's hardware, then also higher ups in your company are just trying to hide that fact and trying to put all cost to consumer. How does a 5k matter to brand like Asus and that too being verified by your own engineer. This is question to team Asus whether a consumer would invest 30k in old phone today? That what they have charged when we raised complaint and that for phone we bought for 25k. Is your team keeping something in their pocket? Remember the name in India team Amol Gholap who is very well not properly handling consumer complaints and asking us to pay 30k ? Seriously
View full review
MOHIT S Zic

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

For battery problem

Battery back not enough please contact 639300**** model Asus k53s I want change my laptop battery Please contact us
View full review

Preferred solution: FOR BUYING NEW BATTERY

  • 1
  • ...
  • 3
  • 4
  • 5
  • 6
  • 7
  • ...
  • 27