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Warranty Fraud by ASUS
Warranty Fraud by ASUS
Warranty Fraud by ASUS
I've had my lap top not even one year. I use it every day for work. The hinges are all of a sudden breaking on me. Not fully but they are loose and getting worse. I tried to get ASUS to help. The level of service I received had me in tears. I can not afford to send me...
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1.0
#1059429
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Complain about Asus Zenfone 3 Deluxe ZS 570 KL
I bought an Asus Zenfone 3 Deluxe ZS 570 KL in Gold color on April, 24th 2017. 2 weeks later it was accidentally dropped from 30 cm high. At the beginning it restarted itself but at the left side of the screen there was several white lines from top to bottom, so i shot...
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2.9
I liked
  • Asus personal branding
  • Good first impression
  • Asus laptop
I didn't like
  • Sustainibility
  • Repairs not getting done
#1050926
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After a couple of months my desktop unit would not boot. After multiple attempts to fix it by email over more than a week failed. I was told to ship it for repair on an RMA. Unit came back today – another 2 weeks gone. It boots but the system does not recognize the...
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2.6
I didn't like
  • Entire experience with service
#1042512
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Asus Laptop Review

Asus
#997621
1.0
Bought a laptop for my wife at Christmas for her business. Within the first 3 months hard drive went. Now here we are less than a year later and the hard drive went. Keep sending it back for repair, my wife has been in contact with them and they JUST DON'T CARE!!!
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Asus Laptop Review

Asus
#894276
1.0
I bought an asus laptop brand new i have only had it 3 years the ram memory had to be replaced now it is something else
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Asus Tablet Review

Asus
#803417
1.0
They suck don't promises out of warranty rma labels
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Asus Laptop Review

Asus
#716788
1.0
I bought an Asus laptop in August of 2015 from hhgregg and within 6 months it wasn't working and the DVD never worked. Called Asus tech support and they couldn't fix it after they took my $89 for 1 y of IT support they said they would send a replacement that never came and when I called back they couldn't find my information. Never buy an Asus product.
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DONT BUY ASUS. They will sell you a defect and make you work for it. I bought an asus laptop. A month later it shows to be defective. Asus tells me i must send it in. At this rate i will send the laptop in and get it repaired each month. My one year warrently will he...
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rollo2016
rollo2016

Sometimes you actually get what you pay for. Asus brand is not the most reliable, altho it is cheap. Dump it, take your loss and buy a major brand laptop from HP, etc.

1.2
#1036415
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Buyers be aware, my negative experience is relating more with Asus billing practices. I ordered the Asus ROG G752VY-DH72 2/24/2017. The following day, I received an email telling me that my order is pending and that I will need to call them (Asus) and then call my bank...
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2.3
#1015235
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I bought a new phone, and had some problems with it within 2 weeks. Send to the authorized service centre but not fixed. I have send it for repair 4 times but still not fixed. I have made phone calls to the local support centre for more than 20 times. Very frustrated,...
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1.6
#1005769
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I have had this model for just over1 year and have had to send it back 3 times. The first time the disk was reading (a common problem I found out later) I sent it in and got it back UNREPAIRED!!!. I had to send it back in, meaning I was unable to complete work (thus...
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Anonymous
Anonymous

Thanks for sharing and confirming I'm doing the right thing by refusing to send mine in!#NeverBuyASUSagain

2.0
I didn't like
  • Faulty product and the lengthy repair time
#985205
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Bought new desktop-tried to register - said "previously registered" called and person who had no clue what to do said send in copy of receipt. Did that - got e-mail requesting the same thing providing company,model,price etc - all of which were on what I sent in....
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2.0
I liked
  • Old asus laptop
I didn't like
  • Bureaucratic methods
#968305
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Sent my tablet back for repair because it stopped charging after 3 mos (in origional packing/box). They say it arrived with screen cracked, fixed the charging connection but not the crack, not under warranty. Unit returned in same Asus box with serial number on it that...
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1.3
#962105
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Actually I want to thank both Asus and Windows 10 for making my decision to sell both my "almost" brand new Asus PCs and buy a good Mac Book... I have been dreading this decision for soooooo long and fearing it, but now it suddenly seems like the best decision to be...
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2.9
I liked
  • Pricing
  • Affordable prices
I didn't like
  • Bios is crippled and unusable
  • Poor customer service
  • Unreliable
#960593
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