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Asus Ethics, just a show off.
Asus Ethics, just a show off.
Asus Ethics, just a show off.
I've bought an Asus laptop and it crashes as soon as it gets Windows updates. I Tried to recover, re-install, hide driver updates, etc.. didn't work and 3rd day of my purchase I returned the product and asked for my money back. I've sent laptop to Asus to confirm the...
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1.0
I didn't like
  • Entire experience with service
  • Repair department
  • Not respecting warranty clauses
#1087523
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Asus - Do not chat! useless!!! call better
I had a problem with motherboard. Couldn't find it on any websites and 2 computer repair shops said they cant help me after charging 50$(just to take it apart and telling cant help) and 168$(for restoring data and copying on external hard drive since asus repairs...
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2.5
#1087347
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I purchased a 32" monitor Feb 16, 2017, it stopped working July 18, 2017. It wouldnt turn on so I shipped it to ASUS since it was under warranty. When they received it they said the LCD display was damaged and they sent me a picture (small pit in screen that wasnt...
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#1077605
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Asus - Warranty is very bad

Asus
#1076864
3.1
Details
I have a zenfone3 laser about 8 month old and charging port is giving me issues i contacted them to see about repairing it and because my screen has a crack in upper corner my warranty is voild. Now i could understand if they said i would have to pay to repair the screen to fix the charging port i would be fine with that but instead they simply tell you no warranty.
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Advertised vs Delivered
Customer service
Diversity of Products or Services
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Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Style and Design
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Value for money
Warranty
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Asus Laptop Review

Asus
#997621
1.0
Details
Bought a laptop for my wife at Christmas for her business. Within the first 3 months hard drive went. Now here we are less than a year later and the hard drive went. Keep sending it back for repair, my wife has been in contact with them and they JUST DON'T CARE!!!
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
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Asus Laptop Review

Asus
#894276
1.0
Details
I bought an asus laptop brand new i have only had it 3 years the ram memory had to be replaced now it is something else
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website

Asus Laptop Review

Asus
#716788
1.0
Details
I bought an Asus laptop in August of 2015 from hhgregg and within 6 months it wasn't working and the DVD never worked. Called Asus tech support and they couldn't fix it after they took my $89 for 1 y of IT support they said they would send a replacement that never came and when I called back they couldn't find my information. Never buy an Asus product.
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Product or Service Quality
Having purchased my first Asus laptop from a commercial firm in California a couple years before they started selling them to the public, I have had several of their products and all have been quite good. Unfortunately, I just finished dealing with their customer...
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I liked
  • Good quality products
I didn't like
  • Overall customer service and repair processes
#1067689
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Warranty Fraud by ASUS
Warranty Fraud by ASUS
Warranty Fraud by ASUS
I've had my lap top not even one year. I use it every day for work. The hinges are all of a sudden breaking on me. Not fully but they are loose and getting worse. I tried to get ASUS to help. The level of service I received had me in tears. I can not afford to send me...
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1.0
#1059429
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Complain about Asus Zenfone 3 Deluxe ZS 570 KL
I bought an Asus Zenfone 3 Deluxe ZS 570 KL in Gold color on April, 24th 2017. 2 weeks later it was accidentally dropped from 30 cm high. At the beginning it restarted itself but at the left side of the screen there was several white lines from top to bottom, so i shot...
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2.9
I liked
  • Asus personal branding
  • Good first impression
  • Asus laptop
I didn't like
  • Sustainibility
  • Repairs not getting done
#1050926
Reply to reviews
After a couple of months my desktop unit would not boot. After multiple attempts to fix it by email over more than a week failed. I was told to ship it for repair on an RMA. Unit came back today – another 2 weeks gone. It boots but the system does not recognize the...
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2.6
I didn't like
  • Entire experience with service
#1042512
Reply to reviews
DONT BUY ASUS. They will sell you a defect and make you work for it. I bought an asus laptop. A month later it shows to be defective. Asus tells me i must send it in. At this rate i will send the laptop in and get it repaired each month. My one year warrently will he...
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rollo2016
rollo2016

Sometimes you actually get what you pay for. Asus brand is not the most reliable, altho it is cheap. Dump it, take your loss and buy a major brand laptop from HP, etc.

1.2
#1036415
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Buyers be aware, my negative experience is relating more with Asus billing practices. I ordered the Asus ROG G752VY-DH72 2/24/2017. The following day, I received an email telling me that my order is pending and that I will need to call them (Asus) and then call my bank...
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2.3
#1015235
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I bought a new phone, and had some problems with it within 2 weeks. Send to the authorized service centre but not fixed. I have send it for repair 4 times but still not fixed. I have made phone calls to the local support centre for more than 20 times. Very frustrated,...
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1.6
#1005769
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