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1.7 Based on 61 reviews
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Bought new desktop-tried to register - said "previously registered" called and person who had no clue what to do said send in copy of receipt. Did that - got e-mail requesting the same thing providing company,model,price etc - all of which were on what I sent in. Requested what they need since I have only 1 receipt. We are at an impasse They are incredibly bureaucratic and heir phone people are clueless. Will probably return unit as I did buy a... Read more

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Sent my tablet back for repair because it stopped charging after 3 mos (in origional packing/box). They say it arrived with screen cracked, fixed the charging connection but not the crack, not under warranty. Unit returned in same Asus box with serial number on it that I had sent it to them in with no dents in it, no damage to box. They tell me I sent it to them cracked or it was damaged in transit. How could it be damaged when unit is closed... Read more

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Actually I want to thank both Asus and Windows 10 for making my decision to sell both my "almost" brand new Asus PCs and buy a good Mac Book... I have been dreading this decision for soooooo long and fearing it, but now it suddenly seems like the best decision to be taken. All I wanted to do was boot the PC from a USB with an OS that is NOT-WINDOWS!! I started a long thread with the customer support that ended with them saying so bluntly, "Yes... Read more

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I bought a brand new asus desktop and the keyboard was broken. Several keys just don't work. A simple problem, right? Wrong. Dealing with ASUckS customer service was more painful than when I broke my back several years ago. What a nightmare! They gave every bs excuse what was wrong and wasted weeks of my time only to tell me to pay to send it in for repair, also to be charged. Why wouldn't a new computer come with a working keyboard? Anyway, I... Read more

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Go outside, pick up a rock, bring it inside....this is about what you're going to get if you buy an ASUS anyway....a paperweight. Bought a brand new, transformer book from Best Buy LAST CHRISTMAS for boyfriend and it has been nothing but a headache. Quick overview: problems straight out of box, returned to best buy and got a replacement. He set it up, used it for maybe an hour, shut it down. Went to play on it a couple of weeks later, no power.... Read more

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I got this tablet for 4 month and the screen start to separate from the tablet, I called ASUS they give an RMA I sent the tablet and to my surprise they will honor the warranty the say is "damaged" the tablet and screen have not even one scratch ! They send me an Invoice for $160 !!! I asked to return the tablet The agent will not let me talk to a supervisor just pay the $160 or the tablet will be returned. Horrible customer service never again... Read more

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I purchased an Asus laptop 7 months ago. It stop charging and went dead when the battery drained. I called Asus and the customer service informed me that it is a three day turn around once they receive the computer. I then packaged and returned by FedEx. Asus received the computer over two weeks ago and still no response. I called them and they said they would email the tech support facility and escalate the repair. They promised they would call... Read more

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Cell broken under warranty. They wait for broken phone to come in, 3 months, then send you broken phone. Horrible policies for customer service. Read more

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All I will advise is that persons should be very wary about purchasing an Asus laptop. Unfortunately for me, I purchased an Asus Zenbook in January 2016 and, after only three months, I began to hear a creaking sound whenever I opened the laptop. This laptop has a 1year international warranty, 2-way free standard shipping and also has a one year accidental damage protection for spills, surges, fire and drops. Although I have exercised extreme... Read more

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From my experience with them. Their customer service is a nightmare. They made me send my eebook (a e402MA if curious) for repair 3 times (due to hardware being defective) and when I asked for a replacement because the product was clearly not going to be fixed, they started stalling, saying they will replace it ONLY with a recertified not a new (even tho the warranty clearly says that they have to replace with a certified OR new) after 3 months+... Read more

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